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Insurance · Hybrid Cloud · Scalability & Revenue Growth

How a leading private insurer scaled front-end systems for its No. 1 ambition

A leading private insurance company with more than two decades of experience across liability, marine, and travel insurance was looking to scale its digital front-end systems as it worked toward becoming India's No. 1 private insurer. Its existing front-end infrastructure was struggling with growing customer demand and peak-season traffic. Slower policy generation was also affecting revenue during high-sales periods. Flentas adopted a hybrid cloud approach: the company's private cloud remained in place, while front-end applications were deployed on AWS to provide greater scalability, availability, and flexibility.

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A leading private insurer20+ years in private insuranceLiability, marine & travel insuranceIndia
At a Glance
HybridPrivate cloud retained, front-end on AWS
Multi-zoneHigh availability with automatic failover
OptimizedCost efficiency through Graviton3, spot instances & serverless
The Challenge

Front-end systems that couldn't keep up with peak demand

As customer demand increased, the insurer's existing front-end systems became a constraint during peak sales cycles. The infrastructure could not scale quickly enough to match traffic, creating a direct impact on the customer experience and policy issuance.

Limited scalability

Existing front-end systems struggled to handle growing demand and traffic spikes during high-sales periods.

Slower policy generation

Longer policy generation times were affecting the number of policies that could be issued during peak periods, with a direct impact on revenue.

Infrastructure gaps

The company needed greater infrastructure agility while maintaining high availability and secure connectivity with its existing private cloud.

The Approach

A hybrid cloud architecture built for automated scaling

Rather than replacing the existing private cloud, Flentas used it as part of the target architecture. Front-end applications were moved to AWS, where they could scale resources based on demand while maintaining connectivity with the existing environment.

  1. 01

    Container-based technologies were used to automate application deployment and scaling, helping the team release new features faster.

  2. 02

    The hybrid environment was connected using Amazon VPC, AWS Direct Connect, Site-to-Site VPN, and AWS Transit Gateway. This provided secure and reliable connectivity between the private cloud and AWS.

  3. 03

    The architecture also incorporated real-time monitoring, threat detection, and automated failover. A multi-zone deployment improved availability, while automation helped the environment respond to changing workloads.

  4. 04

    Resource usage was optimized through AWS Graviton3, spot instances, and serverless architecture, helping improve cost efficiency alongside scalability.

Business Outcome

Faster issuance, higher availability, and better cost efficiency

The hybrid architecture addressed the front-end limitations while allowing the insurer to retain its existing private cloud investment.

Increased policy generation

Faster front-end performance enabled higher policy issuance during peak periods.

Greater scalability

On-demand resource scaling allowed the front-end systems to respond to traffic surges without being constrained by fixed infrastructure capacity.

High availability

Multi-zone deployment and automatic failover reduced the risk of downtime.

Faster innovation

Containerization, automation, and improved networking supported quicker deployment of new features.

Improved cost efficiency

Graviton3, spot instances, and serverless architecture helped optimize resource consumption.

Technologies & Partners

Built on the AWS stack

Amazon VPCAWS Direct ConnectAWS Transit GatewaySite-to-Site VPNContainerization & automationAWS Graviton324/7 monitoring
Common Questions

Related

Where this fits

Insurance

For life, health, and general insurers, growth depends on launching products faster, settling claims sooner, and proving control to the regulator every quarter. Flentas helps you migrate, secure, and run the cloud behind policy administration, underwriting, and claims, so you can modernize the core without disrupting the book. From a legacy policy platform to an AI assisted claims workflow, we build the foundation that lets insurers move quickly while policyholder data stays protected and auditable. Regulated. Resilient. AI ready.

Explore Insurance
Get Started

Ready to scale your front-end systems without disrupting existing infrastructure?

Talk to an AWS-certified architect about your own hybrid cloud strategy.

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